Exchange Policy

Please review our exchange policy carefully. All exchange requests must be made within 4 days of receiving your package.

4-Day Exchange Policy - STRICT ENFORCEMENT

IMPORTANT: READ CAREFULLY

• Exchange requests are VOID after 4 DAYS of receiving your package
• NO REFUNDS - Exchanges only
• Customer pays for return shipping
• Customer pays for shipping when we send the exchange
• Issues must be reported immediately upon receipt
• Any delays will result in NO remedies available

Items must be unworn, unwashed, and in original condition with all tags attached. You have exactly 4 days from delivery date to request an exchange.

Exchange Shipping Costs

CUSTOMER RESPONSIBILITY:

Return Shipping: You pay to ship the item back to us
Exchange Shipping: You pay for us to ship the new item to you

Shipping costs will be calculated based on Canada Post flat rates. We will contact you with the shipping cost before sending your exchange.

Exchangeable Items (4 Days Only)

Unworn clothing with original tags
Items in original packaging
Defective items (reported immediately)
Wrong size/color (reported immediately)

Non-Exchangeable Items

Items after 4-day deadline
Worn or washed items
Items without original tags
Issues not reported immediately

How to Exchange an Item

Request Exchange

Ship It Back

You pay return shipping to send the item back to us.

Pay Exchange Shipping

We'll contact you with the cost to ship your exchange.

Receive Exchange

Once payment is received, we ship your new item.

Return Address:

IndigiVibez Exchanges
123 Indigenous Way
Toronto, ON M5V 3A8
Canada

No Refunds Policy

ALL SALES ARE FINAL

We do not offer refunds under any circumstances. All approved exchange requests will receive a replacement item only. No cash refunds, no store credit, no exceptions.

Damaged or Defective Items - REPORT IMMEDIATELY

CRITICAL: IMMEDIATE REPORTING REQUIRED

Damaged or defective items must be reported within 24 hours of delivery with photos. Any delays in reporting will void your ability to receive an exchange.

If you receive a damaged or defective item and report it immediately with photo evidence, we will provide a replacement. Standard shipping costs still apply for the exchange.

Need Help?

Our customer service team is here to help with any exchange questions.

Contact Support

Email: exchanges@indigivibez.com

Phone: 1-800-INDIGI-1 (1-800-463-4441)